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In the Employment Services Industry, continuous improvement hinges on one crucial element: listening to your customers. Without direct feedback from those you serve, you’re essentially navigating in the dark.

Getmee recognises this necessity and has taken a significant step to bridge the gap between service providers and their clients with the launch of its innovative CX (Customer Experience) feature. This new tool empowers Employment Services operators to systematically collect and analyse client feedback, enhancing their ability to fine-tune their services and address client needs effectively.

Key Features of Getmee’s New CX Solution:

• Integrated Feedback Collection: Feedback is gathered seamlessly through an additional tab in the existing client app. This integration ensures that gathering insights is both convenient and unobtrusive.
• Centralised Dashboard: All collected feedback is displayed in the Getmee client dashboard. This centralised platform allows for comprehensive analysis, easy sharing, and strategic application of the feedback. 
• Actionable Insights: The data gathered is praised for its quality and relevance. Users appreciate how it translates into actionable insights that are instrumental in improving service delivery.

Benefits Highlighted by Users:

• Ease of Use: Setting up and using the feedback tool is straightforward, ensuring minimal disruption to existing workflows.
• High-Quality Data: The feedback collected is of exceptional quality, providing clear and actionable insights.
• Customer Retention: Regular feedback helps in understanding client sentiments, which is crucial for retaining customers and ensuring their continued satisfaction.
• Government Funding: Insights from feedback can play a pivotal role in supporting future bids for government funding by demonstrating a commitment to continuous improvement and client satisfaction.

Getmee’s new CX feature is designed to keep Employment Services operators in tune with their clients’ needs, driving ongoing improvements and strengthening service delivery.

www.getmee.ai

paul@getmee.ai

Getmee.ai regularly speaks to senior executives at Government funded Employment Services firms, here in Australia, the UK, US, Canada and now even in Mexico. We’ve noted some consistent themes and topics that continue to emerge as hot topics moving into 2024. 

In this blog, we’ve summarised the top 10 consistent topics and themes across providers, regardless of their geographical location:

1. Digital Transformation: Integrating technology to enhance service delivery, streamline operations, and improve the overall efficiency of employment services.
2. Data Privacy and Security: Ensuring compliance with data protection regulations and safeguarding sensitive information collected during the provision of employment services.
3. Workforce Development and Training: Addressing the changing nature of work and ensuring that the workforce is equipped with the necessary skills to meet evolving industry demands.
4. Diversity and Inclusion: Focusing on creating inclusive workplaces and ensuring that employment services are accessible and beneficial to individuals from diverse backgrounds.
5. Government Policies and Funding Changes: Staying abreast of changes in government policies, regulations, and funding structures that may impact the organisation’s operations.
6. Measuring Impact and Outcome Metrics: Establishing effective metrics to measure the success and impact of employment programs, which is often crucial for demonstrating accountability to funders.
7. Remote Work and Flexibility: Adapting to the evolving work landscape, especially considering the impacts of the COVID-19 pandemic, by exploring remote work options and flexible employment arrangements.
8. Collaboration and Partnerships: Building strategic partnerships with other organisations, government agencies, and businesses to enhance the reach and effectiveness of employment services.
9. Talent Acquisition and Retention: Attracting and retaining skilled professionals to ensure the organisation’s ability to fulfill its mission and provide high-quality services.
10. Social Impact and Corporate Social Responsibility: Emphasising the organisation’s commitment to social responsibility and communicating the positive impact it has on the community.

Getmee is keen to keep updated with the latest industry trends, government policies, and socioeconomic changes that may influence the priorities of executives in government funded NFP employment services organisations. If you have any Insights and topics we haven’t covered here, please leave comments below. It is this kind of market intelligence that allows us to keep our product suite focussed on helping to solve the industry’s biggest challenges.

Contact Paul Burley for further Information.

www.getmee.ai

paul@getmee.ai